Dallas Hybrid Freight Forwarding Specialist

FedEx Logistics; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

FedEx Logistics in Dallas, TX seeks a logistics professional to support freight forwarding, documentation, and customer service. The role includes hybrid work options after onboarding, with early morning shifts and potential overtime during peak periods.

You will coordinate carrier bookings, prepare import/export paperwork, and resolve billing issues while maintaining compliance with international trade regulations and FedEx standards.

Qualifications

• High school diploma or GED required.
• Strong customer service, organizational and communication skills.
• Knowledge of freight forwarding or logistics required.
• Minimum 1 year experience in freight forwarding or logistics.
• Banking requirements for international trade.
• Regulations for dangerous goods shipping and related foreign regulations.
• Familiarity with import/export DOT regulations.

Responsibilities

• Provide high level customer service and maintain relationships with customers’ front line personnel.
• Prepare and submit documentation to agents and clients in compliance with transportation laws and regulations.
• Identify and resolve issues delaying freight movement.
• Maintain relationships with brokers and service providers to exceed service requirements.
• Resolve billing issues and ensure invoicing accuracy.
• Enter data accurately into computer systems and generate reports as needed.
• Develop rates or provide quotes for freight movement.
• Coordinate carrier dispatch for pickups and distribution centers.
• Track and trace milestones and exceptions for shipments.
• Handle iServe cases and oversized/out-of-gauge shipments.
• Assist with hazardous materials handling and related compliance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Proficient computers

Freight forwarding knowledge

Logistics knowledge

Air export regulations

Banking transactions

Hazmat handling

Education

High school diploma/GED

Tools

iServe

Job description

FedEx Logistics in Dallas, TX seeks a logistics professional to support freight forwarding, documentation, and customer service. The role includes hybrid work options after onboarding, with early morning shifts and potential overtime during peak periods.

You will coordinate carrier bookings, prepare import/export paperwork, and resolve billing issues while maintaining compliance with international trade regulations and FedEx standards.