Air Export Forwarding Specialist - Dangerous Goods

FedEx Logistics; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Logistics in Irving, TX is seeking a dedicated customer service and shipment processing professional to ensure timely movement of freight. You will build strong relationships with frontline personnel across divisions and submit documentation to agents and clients in compliance with applicable laws.

This role focuses on proactively identifying issues that could delay shipments, coordinating with brokers and service providers, resolving billing and payment terms, and ensuring accurate data

Responsibilities

• Provide high level of customer service by developing and maintaining relationships with customers' frontline personnel across divisions and subsidiaries.
• Prepare, analyze, and submit documentation to agents and clients to ensure compliance with transportation laws and regulations.
• Anticipate, identify, and resolve problems that could delay timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed service requirements.
• Resolve banking and letter of credit issues and advise customers on payment terms.
• Resolve billing issues and ensure invoicing and vendor payments are accurate.
• Complete accurate data input or corrections into computer files.

Job description

FedEx Logistics in Irving, TX is seeking a dedicated customer service and shipment processing professional to ensure timely movement of freight. You will build strong relationships with frontline personnel across divisions and submit documentation to agents and clients in compliance with applicable laws.

This role focuses on proactively identifying issues that could delay shipments, coordinating with brokers and service providers, resolving billing and payment terms, and ensuring accurate data