Import Forwarding Agent

FedEx Logistics; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

FedEx Logistics in Dallas, TX seeks a logistics professional to support freight forwarding, documentation, and customer service. The role includes hybrid work options after onboarding, with early morning shifts and potential overtime during peak periods.

You will coordinate carrier bookings, prepare import/export paperwork, and resolve billing issues while maintaining compliance with international trade regulations and FedEx standards.

Qualifications

• High school diploma or GED required.
• Strong customer service, organizational and communication skills.
• Knowledge of freight forwarding or logistics required.
• Minimum 1 year experience in freight forwarding or logistics.
• Banking requirements for international trade.
• Regulations for dangerous goods shipping and related foreign regulations.
• Familiarity with import/export DOT regulations.

Responsibilities

• Provide high level customer service and maintain relationships with customers’ front line personnel.
• Prepare and submit documentation to agents and clients in compliance with transportation laws and regulations.
• Identify and resolve issues delaying freight movement.
• Maintain relationships with brokers and service providers to exceed service requirements.
• Resolve billing issues and ensure invoicing accuracy.
• Enter data accurately into computer systems and generate reports as needed.
• Develop rates or provide quotes for freight movement.
• Coordinate carrier dispatch for pickups and distribution centers.
• Track and trace milestones and exceptions for shipments.
• Handle iServe cases and oversized/out-of-gauge shipments.
• Assist with hazardous materials handling and related compliance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Proficient computers

Freight forwarding knowledge

Logistics knowledge

Air export regulations

Banking transactions

Hazmat handling

Education

High school diploma/GED

Tools

iServe

Job description

This is role is hybrid out of our Dallas, TX office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

Job will require onsite work for 4-6 months or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Work Schedule: Monday through Friday 7AM -3:30 PM

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer's needs.
• Ensure all communication with internal and external customers is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment
• The incumbent(s) of this position is expected to perform all other related duties as assigned.
• Perform other duties as assigned.

Qualifications:

• High school diploma/GED.
• Proficient computer skills.
• Strong cust svc, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistic required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.