Dallas Fleet Coordinator: Logistics and Customer Experience

ContainerPort Group, Inc.; Wilmer (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Life, AD&D, & Disability insurance

401(k) plan with up to 6% company test

Paid Time Off

Tuition assistance

Bonus Eligibility

Employee Assistance Program

Job summary

ContainerPort Group, Inc. in Dallas, TX is seeking a Fleet Coordinator to support our local customer experience at the Dallas terminal. You will build relationships with warehouses and vendors and act as the liaison between terminal operations and the customer-facing team.

In this hands-on, fast-paced role you will quote rates, process orders, provide shipment updates, gather feedback, and ensure accurate order data in our systems while aiming to exceed customer expectations.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized with strong communication skills.
• Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume.
• Computer skills: Microsoft Office Suite; familiarity with Transportation Management Systems.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing shipment status updates and anticipated service issues.
• Gathering feedback, identifying trends, and suggesting improvements.
• Entering time-sensitive order information into computer systems.
• Responding to questions quickly and exceed customer expectations.
• Ensuring customer location and contact information is up to date in systems.
• Performing other duties as requested.

Skills

Customer communication

Time management

Microsoft Office Suite

Transportation Management Systems

Education

High School Diploma or GED

College Degree preferred

Tools

Microsoft Office Suite

Transportation Management Systems

Job description

ContainerPort Group, Inc. in Dallas, TX is seeking a Fleet Coordinator to support our local customer experience at the Dallas terminal. You will build relationships with warehouses and vendors and act as the liaison between terminal operations and the customer-facing team.

In this hands-on, fast-paced role you will quote rates, process orders, provide shipment updates, gather feedback, and ensure accurate order data in our systems while aiming to exceed customer expectations.