Fleet Coordinator - Atlanta Logistics & Customer Experience

World Shipping, Inc.; Fairburn (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

AD&D insurance

Disability insurance

Employee Assistance Program

401(k) with company match

Paid Time Off

Tuition assistance

Bonus eligibility

Job summary

ContainerPort Group, a World Group company, is seeking a Fleet Coordinator for our growing Atlanta terminal. You will serve as the liaison between terminal operations and the customer-facing team, ensuring accurate, timely information and superior service.

The role requires strong organization, excellent communication, and the ability to thrive in a fast-paced environment with heavy email and phone activity. Competitive compensation and benefits are included.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized individual with great communication skills.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable.
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience.
• Entering time-sensitive order information accurately into computer systems.
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations.
• Ensuring customer location and contact information is up to date and accurate in computer systems.
• Performing other duties as requested.

Skills

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office Suite

Transportation Management Systems

Job description

ContainerPort Group, a World Group company, is seeking a Fleet Coordinator for our growing Atlanta terminal. You will serve as the liaison between terminal operations and the customer-facing team, ensuring accurate, timely information and superior service.

The role requires strong organization, excellent communication, and the ability to thrive in a fast-paced environment with heavy email and phone activity. Competitive compensation and benefits are included.