Dallas Call Center Pro: Inbound & Outbound Sales

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth opportunities

Paid Training

Job summary

MCI is seeking a Call Center Agent to support customer service and sales projects from their Dallas, TX office. The role involves handling inbound inquiries, making outbound calls, and upselling products.

Candidates should be at least 18 years old with a high school diploma. Strong organizational and communication skills are essential along with a customer service orientation. The position offers competitive benefits including health coverage and paid time off.

Qualifications

• Minimum 18 years of age.
• Excellent organizational, written, and oral communication skills.
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first-call resolution through effective call handling.
• Research systems to find missing information and resolve issues.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service orientation

Typing speed of 20+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Call Center Agent to support customer service and sales projects from their Dallas, TX office. The role involves handling inbound inquiries, making outbound calls, and upselling products.

Candidates should be at least 18 years old with a high school diploma. Strong organizational and communication skills are essential along with a customer service orientation. The position offers competitive benefits including health coverage and paid time off.