Dallas Call Center Agent - CX & Support

MCI; Addison (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI in Dallas, TX is seeking a dedicated Call Center Representative to join our fast-paced team. You will handle inbound and outbound calls, provide accurate information on products and billing, resolve customer concerns, and document interactions in the CRM system.

Ideal candidates have 1–3 years of call center experience, strong communication skills, and the ability to multitask in a target-driven environment. Familiarity with Salesforce, Zendesk, or Avaya is a plus.

Qualifications

• High School Diploma required.
• 1–3 years in call center or customer service.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced, target-driven environment.
• Familiarity with CRM or call center tools.
• Flexibility to work shifts.

Responsibilities

• Manage high-volume inbound and outbound calls as a Call Center Representative in Dallas.
• Provide accurate, timely information on products, services, accounts, and billing
• Resolve customer concerns and elevate complex cases when required
• Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
• Accurately document all customer interactions in the CRM system
• Follow call scripts, compliance requirements, and all call center procedures
• Identify cross-sell or upsell opportunities when appropriate
• Maintain a professional, empathetic approach with every customer

Skills

Communication skills

Call center experience

Multitasking

Education

High School Diploma

Tools

Salesforce

Zendesk

Avaya

Job description

MCI in Dallas, TX is seeking a dedicated Call Center Representative to join our fast-paced team. You will handle inbound and outbound calls, provide accurate information on products and billing, resolve customer concerns, and document interactions in the CRM system.

Ideal candidates have 1–3 years of call center experience, strong communication skills, and the ability to multitask in a target-driven environment. Familiarity with Salesforce, Zendesk, or Avaya is a plus.