Dallas Call Center Pro - Customer Support & CX

MCI; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI in Dallas is seeking a Call Center Representative to handle inbound and outbound calls, resolve inquiries, and deliver service aligned with our quality standards. The role supports a fast-paced environment with opportunities for growth.

The ideal candidate has 1–3 years in a call center or customer service setting, strong communication skills, and flexibility to work shifts. Proof of eligibility to work in the U.S. is required.

Qualifications

• High School Diploma / Grade 12 is required.
• 1–3 years of call center or customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask in a target-driven environment.
• Basic computer skills and experience with CRM or call center tools.
• Flexibility to work shifts as needed.
• Nice to have bilingual/multilingual abilities.
• Familiarity with Salesforce, Zendesk, or Avaya.

Responsibilities

• Handle high-volume inbound and outbound calls in Dallas.
• Provide accurate information on products, services, accounts, and billing.
• Resolve customer concerns and escalate complex cases when required.
• Meet call center performance targets: QA scores, resolution time, customer satisfaction.
• Document all customer interactions in the CRM system.
• Follow scripts, compliance requirements, and procedures.
• Identify cross-sell or upsell opportunities when appropriate.
• Maintain a professional, empathetic approach with customers.

Skills

Verbal communication

Written communication

Multitasking

CRM familiarity

Call center experience

Education

High School Diploma / Grade 12

1–3 years call center experience

Tools

Salesforce

Zendesk

Avaya

Job description

MCI in Dallas is seeking a Call Center Representative to handle inbound and outbound calls, resolve inquiries, and deliver service aligned with our quality standards. The role supports a fast-paced environment with opportunities for growth.

The ideal candidate has 1–3 years in a call center or customer service setting, strong communication skills, and flexibility to work shifts. Proof of eligibility to work in the U.S. is required.