Contact Center Customer Service Representative

MCI; Addison (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off and paid holidays

Incentives & Rewards (cash bonuses, prizes)

Health benefits

Retirement savings programs

Disability insurance

Life insurance

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI, located in Addison, Texas, seeks a Customer Service Representative to provide high-quality support through calls, emails, and chats. Responsibilities include managing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will have 1+ years of experience in a contact center, high school diploma, and be bilingual in English and Spanish. Benefits include paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Ability to multitask and work in a fast-paced environment.
• Must be authorized to work in the United States.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Meet performance goals related to quality and customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Familiarity with CRM systems

Fluent in English and Spanish

Education

High school diploma or equivalent

1+ years of customer service experience

Job description

Dallas, TX

Job Summary

Customer Service Representative – provide high quality support through calls, emails, and chats. Handle inquiries, resolve issues, and represent our clients with professionalism and care.

Key Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.
• Authorized to work in the United States.
• Must be willing to submit a background and security investigation with fingerprinting; offers contingent on results.
• Must be willing to submit to drug screening; offers contingent on results (not in Canada).

Benefits

• Paid Time Off and paid holidays.
• Incentives & Rewards (cash bonuses, prizes).
• Health benefits after 60 days (medical, dental, vision); 30 days for part‑time; options vary by location.
• Retirement savings programs where available.
• Disability insurance.
• Life insurance.
• Supplemental insurance (accident and critical illness).
• Career growth opportunities.
• Paid training.
• Engaging work environment.
• Casual dress code.

Physical Requirements

The employee will be largely sedentary, requiring sitting/standing for extended periods while operating a computer and telephone headset. The employee will be required to use a computer and office equipment such as a phone, copier, and printer, and may need to move about the office, reach, lift or hold objects up to 40 lbs.

EEO Statement

MCI is an equal opportunity employer. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.