Customer-Centric Call Center Pro with Growth Perks

MCI; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO and paid holidays

Cash bonuses and prizes

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI in Killeen, TX is hiring a Call Center Representative to handle inbound/outbound calls, resolve inquiries, and deliver service that reflects our quality standards. You will document interactions in the CRM and follow scripts to ensure compliance and performance.

The role requires 1–3 years in a call center or customer service setting, strong communication skills, and flexibility to work various shifts. Bilingual abilities are a plus and familiarity with Salesforce, Zendesk, or Avaya is

Qualifications

• High School Diploma / Grade 12 required.
• 1-3 years of call center or customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask and perform in a target-driven environment.
• Basic computer skills and experience with CRM or call center tools.
• Flexibility to work shifts as needed.
• Nice to Have: bilingual or multilingual abilities; familiarity with Salesforce, Zendesk, or Avaya.

Responsibilities

• Manage high-volume inbound and outbound calls as a Call Center Representative in Killeen
• Provide accurate, timely information on products, services, accounts, and billing
• Resolve customer concerns and escalate complex cases when required
• Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
• Accurately document all customer interactions in the CRM system
• Follow call scripts, compliance requirements, and all call center procedures
• Identify cross-sell or upsell opportunities when appropriate
• Maintain a professional, empathetic approach with every customer

Skills

Customer service experience

Verbal communication

Written communication

Multitasking

CRM tools

Shift flexibility

Bilingual (nice to have)

Education

High School Diploma / Grade 12

Tools

Salesforce

Zendesk

Avaya

Job description

MCI in Killeen, TX is hiring a Call Center Representative to handle inbound/outbound calls, resolve inquiries, and deliver service that reflects our quality standards. You will document interactions in the CRM and follow scripts to ensure compliance and performance.

The role requires 1–3 years in a call center or customer service setting, strong communication skills, and flexibility to work various shifts. Bilingual abilities are a plus and familiarity with Salesforce, Zendesk, or Avaya is