Dairy Department Lead: Customer Experience & Team Coach

Kroger Family of Companies; Seymour (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Kroger Family of Companies in Seymour, IN is seeking a Dairy department leader to create outstanding customer experiences by embracing the Customer 1st strategy, maintaining a safe, clean environment, and helping the store meet its sales and quality goals.

You will supervise daily tasks, train associates, plan schedules, execute promotions, manage inventory and temps, and collaborate with management to drive department results.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• High school education or equivalent preferred.
• Management experience preferred.
• Dairy experience.
• Retail experience.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness; note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Adaptability

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Seymour, IN is seeking a Dairy department leader to create outstanding customer experiences by embracing the Customer 1st strategy, maintaining a safe, clean environment, and helping the store meet its sales and quality goals.

You will supervise daily tasks, train associates, plan schedules, execute promotions, manage inventory and temps, and collaborate with management to drive department results.