Dairy Dept Leader: Customer Experience Champion

Kroger; Noblesville (IN); On-site; USD 42,000 - 63,000; Full time

Job summary

Kroger in Noblesville, IN is seeking a department leader to drive customer-first service in the Dairy department. You will supervise associates, set performance goals, manage schedules, train staff, and ensure compliance with safety and store policies.

The role emphasizes helping customers, promoting products, and executing department plans while controlling expenses and maintaining quality standards.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.

Skills

Effective communication

Stress management

Education

High school education or equivalent

Job description

Kroger in Noblesville, IN is seeking a department leader to drive customer-first service in the Dairy department. You will supervise associates, set performance goals, manage schedules, train staff, and ensure compliance with safety and store policies.

The role emphasizes helping customers, promoting products, and executing department plans while controlling expenses and maintaining quality standards.