DACH Account Manager — B2B SaaS

Enginy; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance bonuses

Flexible remuneration through Cobee

Pension plan

Short Fridays

Work From Home allowance

Gym discount

Fresh fruit

Continuous learning

Team gatherings

Career growth opportunities

Job summary

Enginy AI is seeking an Account Manager DACH to own and grow a portfolio of German-speaking customers. You will focus on retention, renewals, onboarding, and maximizing value by building strong relationships with key stakeholders.

You will maintain accurate CRM data, monitor health scores and renewal timelines, and use product usage and feedback to sustain account health. Native German, 2–5 years in B2B SaaS Customer Success or Account Management are preferred.

Qualifications

• 2–5 years experience in Customer Success or Account Management in B2B SaaS.
• Native German speaker with strong communication and relationship-building skills.
• Proactive and ownership-driven mindset, comfortable using CRM and customer success tools.

Responsibilities

• Customer Retention - Proactively manage accounts to minimize churn and secure renewals - Identify risks early and build engagement plans with customers
• Customer Success - Lead onboarding and ensure customers reach their first value milestone - Build strong relationships with key stakeholders
• Account Management - Maintain accurate CRM data, health scores, and renewal timelines - Use product usage and feedback to manage account health

Skills

German native

Customer Success

Account Management

Job description

Enginy AI is seeking an Account Manager DACH to own and grow a portfolio of German-speaking customers. You will focus on retention, renewals, onboarding, and maximizing value by building strong relationships with key stakeholders.

You will maintain accurate CRM data, monitor health scores and renewal timelines, and use product usage and feedback to sustain account health. Native German, 2–5 years in B2B SaaS Customer Success or Account Management are preferred.