Cybersecurity & IT Support Specialist — Remote

Rea-Grou

New Philadelphia (OH)

On-site

USD 55,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Work From Anywhere

Health & Wellness benefits

401k with employer contribution

Job summary

Rea Information Services is seeking a Technology & Cybersecurity Specialist II to deliver responsive technical support and foundational cybersecurity services to external clients. The role handles Level 1–2 service requests, security events, and incident remediation while maintaining thorough documentation and client communication.

You will troubleshoot end-user and infrastructure issues, monitor health of client systems, and stay current on threats and trends.

Qualifications

Post-secondary education in computer science, information systems, networking, information security, or 2 years’ experience and industry training.
Prior full-time experience in IT, information systems, technical support, or cybersecurity capacity preferred.
Experience in a Managed Services Provider (MSP) environment preferred.
Certifications such as CompTIA A+, Security+, Network+; Microsoft Fundamentals, M365 Administration, CCNA are preferred; CISA/CISSP/CEH valued but not required.

Responsibilities

Respond to Level 1 and 2 service requests and cybersecurity tickets.
Identify business impact, urgency, and escalate when needed.
Monitor ticket queues, communicate status, and meet service delivery expectations.
Provide on-site and remote support with professional client service.
Follow internal policies and document work with accurate time reporting.
Investigate security incidents, assist remediation, and document actions.