Remote Cybersecurity & IT Support Specialist II
Rea
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Benefits offered by this job
Job summary
Rea Information Services seeks a Technology & Cybersecurity Specialist II to provide responsive IT support and foundational cybersecurity services to external clients. You will manage Level 1/2 service requests, security events, and remediation tasks while maintaining high-quality client service.
The role covers on-site and remote support, health of client systems, and collaboration with the cybersecurity team.
Qualifications
- Post-secondary education or 2 years of experience in IT, information systems, networking, or cybersecurity.
- Industry certifications such as CompTIA A+/Security+/Network+ are preferred.
- Experience in MSP environments and hands-on cybersecurity tech support is desirable.
Responsibilities
- Respond to Level 1/2 service requests and cybersecurity tickets, documenting steps and outcomes.
- Identify urgency, impacts, and escalation needs to meet service delivery goals.
- Provide on-site and remote support for client environments with professionalism.
- Monitor security events, investigate incidents, and help remediate with documented actions.
- Configure and support workstations, servers, networks, and endpoint protections.
- Contribute to knowledge bases and maintain accurate client documentation.
Skills
Education
Tools
Job description
Rea Information Services seeks a Technology & Cybersecurity Specialist II to provide responsive IT support and foundational cybersecurity services to external clients. You will manage Level 1/2 service requests, security events, and remediation tasks while maintaining high-quality client service.
The role covers on-site and remote support, health of client systems, and collaboration with the cybersecurity team.
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