Cybersecurity & IT Support Specialist II

Rea; Massillon (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Rea Information Services is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT support, cybersecurity monitoring, and systems administration for external clients in Ohio and beyond. The role combines Level 1/2 ticket handling, incident response, and proactive health checks to protect client environments.

The specialist will troubleshoot end-user and infrastructure issues, document actions, and collaborate with colleagues to strengthen security posture.

Qualifications

• Post-secondary education in computer science, information systems, networking, information security, or related discipline, or 2 years' experience and industry training.
• Experience in IT, information systems, technical support, or cybersecurity preferred.
• Experience in MSP environment preferred; cybersecurity incident response experience valued.

Responsibilities

• Respond to Level 1 and 2 service requests, tickets, and cybersecurity tickets.
• Monitor health of client systems, analyze incidents, and document remediation steps.
• Provide on-site and remote support with professional client service.
• Follow internal service delivery policies and security requirements.
• Maintain accurate client documentation and time reporting.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Presentation skills

Analytical thinking

Troubleshooting

Research abilities

Education

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Fundamentals

Microsoft 365 Administration

CCNA

CISA

CISSP

CEH

Tools

Remote monitoring tools

Endpoint protection

Microsoft Windows OS

Job description

Rea Information Services is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT support, cybersecurity monitoring, and systems administration for external clients in Ohio and beyond. The role combines Level 1/2 ticket handling, incident response, and proactive health checks to protect client environments.

The specialist will troubleshoot end-user and infrastructure issues, document actions, and collaborate with colleagues to strengthen security posture.