Remote Cybersecurity & IT Support Specialist II

Rea-Grou; Millersburg (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health plan

401k

Life insurance

Family leave

Short/Long disability

Training & development

Work from anywhere

Wellness resources

PTO 4 weeks

Paid holidays

Job summary

Rea Information Services in Ohio is seeking a Technology & Cybersecurity Specialist II to provide Level 1–2 IT support and cyber security services across client environments.

You will monitor security events, investigate incidents, and help maintain endpoint protection, servers, and workstations while documenting all activities. The role requires an IT background or MSP experience and relevant security certifications. We offer competitive benefits and flexible work options.

Qualifications

• Post-secondary education in computer science, information systems, networking, information security, or a related discipline, or 2 years’ experience and industry training.
• Experience in a Managed Services Provider (MSP) environment preferred.
• Certifications like CompTIA A+, Security+, Network+ or CCNA preferred.

Responsibilities

• Respond to and manage Level 1 and Level 2 service requests and cybersecurity tickets.
• Monitor security events, investigate incidents, and document remediation steps.
• Configure, install, and troubleshoot workstations, servers, and endpoint protection.
• Provide on-site and remote support with quality client service and clear communication.
• Maintain accurate client documentation and time reporting in systems.

Skills

Customer service

Cybersecurity concepts

Troubleshooting

Windows OS

Network basics

Remote support

Education

CS/IS degree or equivalent

Tools

CompTIA A+

Security+

Network+

Microsoft 365

CCNA

Job description

Rea Information Services in Ohio is seeking a Technology & Cybersecurity Specialist II to provide Level 1–2 IT support and cyber security services across client environments.

You will monitor security events, investigate incidents, and help maintain endpoint protection, servers, and workstations while documenting all activities. The role requires an IT background or MSP experience and relevant security certifications. We offer competitive benefits and flexible work options.