Cybersecurity & IT Support Specialist II

Rea & Associates, Inc.; Massillon (OH); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision

401k plan

Life Insurance

Family leave

Disability insurance

Training & development

Work From Anywhere

Wellness resources

PTO

Paid holidays

Résumé du poste

Rea & Associates, Inc. is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT services to external clients under Rea Information Services. The role focuses on Level 1/2 tickets, security events, and incident remediation while maintaining high-quality service and documentation.

You will troubleshoot end-user and infrastructure issues, monitor security alerts, and support health of client systems. Strong curiosity, judgment, and ability to work independently are required.

Qualifications

• Post-secondary education in computer science, information systems, networking, information security, or related discipline, or 2 years’ experience and industry training.
• Experience in IT, information systems, technical support, or cybersecurity preferred.
• MSP environment experience preferred and familiarity with cybersecurity technologies.

Responsabilités

• Respond to Level 1 and Level 2 service requests and cybersecurity tickets.
• Identify impact, urgency, and escalate as needed to meet service delivery expectations.
• Monitor ticket queues and communicate status and next steps to clients.
• Provide on-site and remote support while delivering quality client service.
• Implement security controls and remediate incidents in client environments.
• Configure, deploy, and support workstations, printers, and other hardware.

Connaissances

Technical support

Customer service

Communication skills

Cybersecurity basics

Troubleshooting

Research & ask questions

Time management

Formation

Post-secondary education in CS/IS or related field

2+ years IT/security experience

Certifications (any in list)

Outils

Windows OS

Microsoft 365

Remote monitoring tools

Description du poste

Rea & Associates, Inc. is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT services to external clients under Rea Information Services. The role focuses on Level 1/2 tickets, security events, and incident remediation while maintaining high-quality service and documentation.

You will troubleshoot end-user and infrastructure issues, monitor security alerts, and support health of client systems. Strong curiosity, judgment, and ability to work independently are required.