Cybersecurity & IT Support Specialist II — Remote
Rea-Grou
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Benefits offered by this job
Job summary
Rea Information Services in Ohio is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT support and foundational cybersecurity services to external clients. The role manages Level 1 and Level 2 service requests, security events, alerts, and incidents, and documents all work in Rea Information Services systems.
Success requires broad technical curiosity, strong client service, attention to detail, and the ability to research and resolve problems independently while
Qualifications
- Post-secondary IT education or 2 years’ experience in IT/security.
- Prior full-time IT, IS, or cybersecurity support experience preferred.
- Certifications such as CompTIA A+/Security+/Network+ or higher are valued.
Responsibilities
- Respond to Level 1 and 2 IT tickets and cybersecurity tickets.
- Monitor security events, alerts, and incidents; assist with remediation.
- Configure and troubleshoot Windows workstations/servers, networks, and endpoint protection.
- Document work clearly in Rea Information Services systems and time reporting.
- Provide on-site and remote support while upholding service standards.
Skills
Education
Tools
Job description
Rea Information Services in Ohio is seeking a Technology & Cybersecurity Specialist II to deliver responsive IT support and foundational cybersecurity services to external clients. The role manages Level 1 and Level 2 service requests, security events, alerts, and incidents, and documents all work in Rea Information Services systems.
Success requires broad technical curiosity, strong client service, attention to detail, and the ability to research and resolve problems independently while
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