Cybersecurity & IT Support Specialist II

Rea; Wooster (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Robust benefits plan

Job summary

Rea Information Services in Ohio seeks a Technology & Cybersecurity Specialist II to provide responsive technical support and foundational cybersecurity services to external clients, managing Level 1 and 2 tickets, security events, and incident remediation.

The role troubleshoots end-user and infrastructure issues, supports client systems, investigates security incidents, documents work, and collaborates with team to maintain secure, stable IT environments while adhering to internal policies.

Qualifications

• Post-secondary education in computer science, information systems, networking, information security, or related discipline, or 2 years' experience and industry training.
• Prior full-time experience in IT, information systems, technical support, or cybersecurity capacity preferred.
• CompTIA A+, Security+, Network+, Microsoft Fundamentals, Microsoft 365 Administration, CCNA or comparable foundational IT or cybersecurity certifications preferred.

Responsibilities

• Respond to, manage, monitor, and resolve Level 1 and Level 2 service requests and cybersecurity tickets.
• Monitor security events, analyze incidents, coordinate containment and remediation with team.
• Configure and support workstations, servers, networks, and endpoint protection; document work in ticketing systems.

Skills

Technical support

Cybersecurity basics

Education

Post-secondary education in computing or related field

Job description

Rea Information Services in Ohio seeks a Technology & Cybersecurity Specialist II to provide responsive technical support and foundational cybersecurity services to external clients, managing Level 1 and 2 tickets, security events, and incident remediation.

The role troubleshoots end-user and infrastructure issues, supports client systems, investigates security incidents, documents work, and collaborates with team to maintain secure, stable IT environments while adhering to internal policies.