Cybersecurity SaaS Customer Success Leader

Cyberbit; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading cybersecurity training platform is seeking a dedicated Customer Success Manager in Dallas. The ideal candidate will drive customer retention, develop success plans, and ensure customer satisfaction through effective relationship management. You should possess at least 5 years of experience in a customer-facing role within a Cyber SaaS company, alongside strong analytical and communication skills. Join us to help shape the future of cybersecurity training and support our clients in achieving their business goals.

Qualifications

• 5+ years in customer success or account management role.
• Experience in a Cyber SaaS company is a strong advantage.
• Strong analytical skills to translate data into insights.

Responsibilities

• Develop customer success processes and metrics.
• Drive customer retention and growth.
• Lead new customer onboarding and support.
• Document and track interactions to identify risks.

Skills

Customer success processes

Technical proficiency in cybersecurity

Relationship building

Analytical skills

Problem-solving skills

Communication skills

Tools

Microsoft Excel

Job description

A leading cybersecurity training platform is seeking a dedicated Customer Success Manager in Dallas. The ideal candidate will drive customer retention, develop success plans, and ensure customer satisfaction through effective relationship management. You should possess at least 5 years of experience in a customer-facing role within a Cyber SaaS company, alongside strong analytical and communication skills. Join us to help shape the future of cybersecurity training and support our clients in achieving their business goals.