Cyber IT Specialist: Mission-Critical Cloud & Support

Defense Information Systems Agency; Montgomery (AL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Defense Information Systems Agency in Montgomery, AL seeks a Senior IT specialist to provide customer-focused IT support and align requirements with mission goals. The role operates within the Cyber Excepted Service at the Senior Work Level, with potential access to sensitive information and a readiness to coordinate with engineering staff.

Incumbents may engage in telework based on mission requirements and supervisory decisions, and must meet DoD policy standards for qualification and clearance

Qualifications

• Attention to detail in IT-related work ensuring accuracy and standards.
• Customer service experience understanding IT needs and providing solutions.
• Oral communication with mid-level management and IT staff on status.
• Problem solving by evaluating multiple IT solutions.
• Experience using CRM systems to track customer data and needs.

Responsibilities

• Performs IT customer support to synchronize DISA and customer efforts.
• Identify customer requirements based on business analysis.
• Analyze functional requirements and assist in developing IT solutions.
• Review customer requirement documents to specify technical needs.
• Broker new workload and support team oversight and coordination.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Tools

Salesforce

Job description

Defense Information Systems Agency in Montgomery, AL seeks a Senior IT specialist to provide customer-focused IT support and align requirements with mission goals. The role operates within the Cyber Excepted Service at the Senior Work Level, with potential access to sensitive information and a readiness to coordinate with engineering staff.

Incumbents may engage in telework based on mission requirements and supervisory decisions, and must meet DoD policy standards for qualification and clearance