CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience

Monograph; San Francisco (CA); On-site; USD 230,000 - 270,000; Full time

Benefits offered by this job

Competitive cash compensation

Equity

Other benefits

Job summary

Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics.

The ideal candidate has over 8 years of experience in customer support strategy and a strong ability to manage multiple projects. This is a great opportunity to bring strategic initiatives to life in a fast-paced environment. A competitive compensation package is available.

Qualifications

• 8+ years of experience in customer support and success strategy.
• 3+ years of people leadership experience.
• Strong project management skills.

Responsibilities

• Own the execution of the customer support strategy.
• Identify and implement operating frameworks.
• Refine and track key performance metrics.

Skills

Customer support and success strategy

Project management

Communication

Analytical skills

AI implementation

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics.

The ideal candidate has over 8 years of experience in customer support strategy and a strong ability to manage multiple projects. This is a great opportunity to bring strategic initiatives to life in a fast-paced environment. A competitive compensation package is available.