Head of AI-Powered CX Strategy

Brex; San Francisco (CA); Hybrid; USD 141,928 - 177,410; Full time

Benefits offered by this job

Hybrid work model

Up to four weeks fully remote work annually

Job summary

Brex is seeking an experienced AI operator and leader in San Francisco to drive the AI customer experience strategy. You will optimize AI tools, lead a team, and work closely with engineering to deliver high-quality customer support.

The role requires strong analytical skills and experience in CX strategy and AI operations, with a focus on driving performance metrics in a hybrid work environment. Compensation is competitive and based on skills and experience.

Qualifications

• 4+ years in CX strategy or AI operations in tech or fintech.
• 1+ years managing a team of 4+.
• Experience in improving AI initiatives in support.

Responsibilities

• Lead the CX Strategy team and align priorities.
• Own the CX AI roadmap and drive performance metrics.
• Develop and deploy internal AI tools for productivity.

Skills

CX strategy

AI operations

product operations

analytical skills

cross-functional collaboration

Tools

Sierra

AI-enabled CX platforms

Job description

Brex is seeking an experienced AI operator and leader in San Francisco to drive the AI customer experience strategy. You will optimize AI tools, lead a team, and work closely with engineering to deliver high-quality customer support.

The role requires strong analytical skills and experience in CX strategy and AI operations, with a focus on driving performance metrics in a hybrid work environment. Compensation is competitive and based on skills and experience.