CX Strategy & Operations Lead — AI & Data-Driven

LogicMonitor; Austin (TX); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401K with company match

Unlimited vacation policy

Job summary

LogicMonitor is seeking a Business Strategy & Operations leader within the Customer Experience function to drive strategic initiatives and operational excellence. You will partner with CX leadership to modernize operations, implement AI-enabled workflows, and deliver data-driven insights across revenue and service areas.

Based in or near Austin, you will influence senior stakeholders, establish scalable processes, and enable higher performance in a fast-growing SaaS environment.

Qualifications

• 6+ years in Strategy & Operations, Business Operations, Revenue Operations, Consulting, or related function.
• Experience supporting executive leadership within SaaS, enterprise software, or customer-facing organizations.
• Demonstrated success leading cross-functional initiatives without direct authority.
• Experience building scalable operational frameworks and driving transformation.

Responsibilities

• Partner with CX leadership to implement AI-enabled workflows and data-driven insights.
• Develop KPI frameworks, dashboards, forecasting models, and governance for Customer Experience functions.
• Lead cross-functional initiatives from concept to execution and align operating rhythms.
• Translate business priorities into scalable operational plans and solutions that improve customer outcomes.

Skills

Strategy & Operations

Cross-functional collaboration

Data-driven decision making

Executive stakeholder influence

Tools

Power BI

Looker

Tableau

Job description

LogicMonitor is seeking a Business Strategy & Operations leader within the Customer Experience function to drive strategic initiatives and operational excellence. You will partner with CX leadership to modernize operations, implement AI-enabled workflows, and deliver data-driven insights across revenue and service areas.

Based in or near Austin, you will influence senior stakeholders, establish scalable processes, and enable higher performance in a fast-growing SaaS environment.