Senior CX Strategist: Data-Driven, Cross-Functional Leader

Luca; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Menlo Ventures is seeking a Senior Customer Experience Strategy leader in San Francisco to guide the development of CX plans aligned with strategic goals. You will analyze customer feedback and market insights to surface opportunities and shape initiatives across product, operations, and platform policies.

You will define KPIs, monitor progress, and collaborate with stakeholders to ensure timely delivery while fostering a customer-centric culture throughout the organization.

Qualifications

• Experience in customer experience strategy, business consulting, strategy development or project management roles.
• Proven proficiency in strategic problem-solving and data-driven decision-making.
• Proficiency in Excel for analyzing complex datasets and deriving insights.
• Experience generating and evaluating KPIs, metrics, and customer feedback to drive improvements.
• Strategic mindset with ability to develop innovative solutions to complex problems.
• Strong project management skills with ability to prioritize tasks, meet deadlines and coordinate multiple projects.
• Demonstrated enthusiasm for enhancing customer experience through innovative strategies.

Responsibilities

• Lead the development of customer experience strategies aligned with company goals.
• Analyze customer feedback, trends, and market insights to identify improvement opportunities.
• Define and track KPIs to measure effectiveness of CX initiatives.
• Collaborate with cross-functional stakeholders to ideate multi-faceted solutions across product, operations, and policies.
• Ensure initiatives are executed on time and within scope.
• Champion a customer-centric culture across the organization.

Skills

Business acumen

Strategic thinking

Project management

Communication

Collaboration

Problem solving

Data-driven decision making

Tools

Excel

Job description

Menlo Ventures is seeking a Senior Customer Experience Strategy leader in San Francisco to guide the development of CX plans aligned with strategic goals. You will analyze customer feedback and market insights to surface opportunities and shape initiatives across product, operations, and platform policies.

You will define KPIs, monitor progress, and collaborate with stakeholders to ensure timely delivery while fostering a customer-centric culture throughout the organization.