Customer Success Lead, AI-First & Scalable

Numeral; San Francisco (CA); Híbrido; USD 180.000 - 235.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Full medical, dental, vision

401(k) and equity

Descripción de la vacante

Numeral is seeking a Customer Success Lead in a hybrid role based in San Francisco or Salt Lake City. You will build and scale the CS function from the ground up, directly engaging with customers, designing systems, and serving as the voice of the customer across Product, Engineering, Operations, and GTM.

You will hire and develop CSMs, own strategic relationships, and drive measurable value and renewals. A strong emphasis on automation, AI, and cross-functional collaboration will be essential.

Formación

• Builder mentality and startup scale experience.
• Leads teams: hiring, coaching, setting goals, giving feedback.
• Proven focus on adoption, retention, satisfaction and growth of accounts.
• Ability to think strategically while solving operational challenges.
• Interest in using automation/AI to improve outcomes.

Responsabilidades

• Build the Customer Success function from the ground up with defined segments, health scoring, renewals and playbooks.
• Hire, onboard, and scale CS team with enablement, rituals, and reporting.
• Own strategic client relationships and drive measurable value with Numeral's platform and services.
• Collaborate with Sales to identify expansion opportunities and drive retention.
• Drive key metrics: Net Revenue Retention, CS-Led opportunities, ROI.
• Create scalable processes across enterprise and mid-market accounts, with metrics and automation.
• Partner cross-functionally to represent the voice of the customer and influence roadmaps.

Conocimientos

Builder mentality

People leader

Client experience

Strategic and hands-on

Automation-minded

Strong communicator

Descripción del empleo

Numeral is seeking a Customer Success Lead in a hybrid role based in San Francisco or Salt Lake City. You will build and scale the CS function from the ground up, directly engaging with customers, designing systems, and serving as the voice of the customer across Product, Engineering, Operations, and GTM.

You will hire and develop CSMs, own strategic relationships, and drive measurable value and renewals. A strong emphasis on automation, AI, and cross-functional collaboration will be essential.