Senior Engineering Manager, AI-Driven CX & Support

Menlo Ventures; San Francisco (CA); On-site; USD 222,000 - 312,600; Full time

Benefits offered by this job

Comprehensive benefits

Annual performance bonuses

Equity options

Job summary

A leading data and AI company seeks a Senior Engineering Manager for Customer Experience Intelligence in San Francisco. You’ll lead a team to enhance AI-driven customer interactions across the platform. Ideal candidates have over 10 years of experience, with a focus on building customer-facing workflows and automation. The role aims at delivering measurable improvements in customer satisfaction by blending AI with human expertise. This opportunity defines how the company leverages technology to ensure excellent customer support.

Qualifications

• 10+ years of experience in customer-facing workflows and support automation tools.
• 5+ years of experience in leading engineering teams.
• Demonstrated experience with AI- or automation-enabled systems.

Responsibilities

• Own the entire portfolio across customer self-service and support workflows.
• Collaborate with Tech Leads to ensure explainability and observability.
• Serve as the primary integrator across various teams.

Skills

Building customer-facing workflows

Support automation tools

Engineering leadership

AI and automation systems

Excellent communication skills

Education

BS or higher degree in Computer Science or related field

Job description

A leading data and AI company seeks a Senior Engineering Manager for Customer Experience Intelligence in San Francisco. You’ll lead a team to enhance AI-driven customer interactions across the platform. Ideal candidates have over 10 years of experience, with a focus on building customer-facing workflows and automation. The role aims at delivering measurable improvements in customer satisfaction by blending AI with human expertise. This opportunity defines how the company leverages technology to ensure excellent customer support.