Strategic Ops Lead, AI-Driven Customer Support

OpenAI; San Francisco (CA); On-site; USD 216,000 - 264,000; Full time

Job summary

OpenAI is seeking a Support Strategy Operator to enhance customer support operations. This individual will work closely with leadership to execute strategic initiatives that ensure high-quality customer experiences across OpenAI’s user operations.

The role requires 8+ years of experience in business operations or strategy, with a strong analytical mindset and the ability to manage substantial, ambiguous challenges effectively. A passion for AI and customer service is essential.

The role is based in San Francisco, California, with a compensation range of $240K.

Qualifications

• 8+ years of experience in business operations or strategy in a technical environment.
• Comfortable with end-to-end ownership of ambiguous problems.
• Strong analytical background with data-driven decision-making skills.

Responsibilities

• Drive strategic and operational initiatives for customer support.
• Collaborate to identify and evaluate new strategic initiatives.
• Work within User Operations to leverage AI/LLMs.

Skills

Business operations

Strategy

Data modeling

Operational forecasting

Communication

Collaboration

Influencing stakeholders

Job description

OpenAI is seeking a Support Strategy Operator to enhance customer support operations. This individual will work closely with leadership to execute strategic initiatives that ensure high-quality customer experiences across OpenAI’s user operations.

The role requires 8+ years of experience in business operations or strategy, with a strong analytical mindset and the ability to manage substantial, ambiguous challenges effectively. A passion for AI and customer service is essential.

The role is based in San Francisco, California, with a compensation range of $240K.