CX Ops Lead - Remote, AI-Driven Customer Experience

Praxy

Northern (KY)

Remote

USD 110,000 - 150,000

Full time

4 days ago

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Job summary

Veryon seeks a Customer Experience Operations (CX Ops) Manager to safeguard the customer journey across Support, Services, and Success. You will lead programs, optimize tools, and drive repeatable reporting for leadership reviews.

The role emphasizes AI-enabled process improvements and cross-functional collaboration with Marketing, Sales, Product, and IT. Ideal candidates bring 5+ years in Operations or Customer Success with a track record of implementing software tools, automations, and

Qualifications

5+ years of experience in Operations, Project Management, Customer Success, and/or Consulting.
Strong project management skills with the ability to manage multiple concurrent programs, deadlines, dependencies, and stakeholders.
Experience in building and scaling tools and process automations, especially leveraging AI.
Strong data fluency to generate, analyze, and interpret reports from CS, PSA, product usage, and customer feedback tools.
Experience owning implementation, maintenance, and training of software tools for customer success and professional services.

Responsibilities

Initiate, lead, execute, and monitor programs across the customer experience function.
Collaborate with Marketing, Sales, Product, IT, and other stakeholders to optimize tools and processes.
Establish robust reporting mechanisms for KPIs for weekly, monthly, quarterly, and annual reviews.
Develop strategies to maximize customer product adoption, retention, and expansion opportunities.
Deliver training programs for team members in the Customer Experience functions.