Founding CX Lead: Scalable Customer Experience & Equity

Grw AI; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Comprehensive healthcare benefits

Cutting-edge tools

Job summary

Grw AI in San Francisco is seeking a Founding CX Lead to own customer experience and build the function for their AI-driven solutions. This role involves managing the end-to-end customer lifecycle, analyzing customer data, and fostering proactive engagement. Ideal candidates have a strong CX background in B2B SaaS, experience synthesizing customer feedback into actionable product priorities, and can thrive in a fast-paced startup environment. The position offers competitive salary, meaningful equity, and comprehensive healthcare benefits.

Qualifications

• Experience in early-stage startups or fast-moving environments.
• Ability to build systems rather than work tickets one at a time.
• Comfortable in technical conversations with engineers.
• Ability to set up analytics and dashboards independently.

Responsibilities

• Own customer experience end-to-end from paid customer onwards.
• Build out the analytics layer for customer tracking.
• Triaging incoming customer issues and managing communications.
• Proactively engage customers through various programs.
• Synthesize customer feedback into actionable product input.

Skills

Strong CX or CS background at a B2B SaaS company

Experience translating customer signal into product priorities

Comfortable serving many customers through programs and automation

Strong on calls and async

Technically literate enough to investigate issues

High agency and proactive

Genuine care for customers

Tools

SQL

Product analytics tools

Job description

Grw AI in San Francisco is seeking a Founding CX Lead to own customer experience and build the function for their AI-driven solutions. This role involves managing the end-to-end customer lifecycle, analyzing customer data, and fostering proactive engagement. Ideal candidates have a strong CX background in B2B SaaS, experience synthesizing customer feedback into actionable product priorities, and can thrive in a fast-paced startup environment. The position offers competitive salary, meaningful equity, and comprehensive healthcare benefits.