CX Solutions Engineer — Google Cloud & AI CCaaS

Accenture; Redmond (WA); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Job summary

Accenture is seeking a hands-on Specialist with foundational experience in Google’s GECX Solutions, expanding deep expertise in Google Cloud Platform. You will work directly with clients, support senior architects, and contribute to end-to-end project execution. Travel may be required as business needs change.

The role emphasizes architectural guidance, delivery leadership, and collaboration across on-shore and off-shore teams in a dynamic, global setting.

Qualifications

• Minimum of 3 years of experience in technology transformation.
• Minimum of 3 years of experience with Contact Center technologies and industry best practices.
• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning, scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Client-facing

Agile SDLC

GCP

Education

Bachelor's degree or equivalent

Tools

AWS

Google

Genesys

Avaya

NICE

Job description

Accenture is seeking a hands-on Specialist with foundational experience in Google’s GECX Solutions, expanding deep expertise in Google Cloud Platform. You will work directly with clients, support senior architects, and contribute to end-to-end project execution. Travel may be required as business needs change.

The role emphasizes architectural guidance, delivery leadership, and collaboration across on-shore and off-shore teams in a dynamic, global setting.