CX Solutions Architect - Google Cloud & AI

Accenture

Cincinnati (OH)

On-site

USD 59,000 - 157,000

Full time

14 days+

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Job summary

Accenture seeks a hands-on Specialist with foundational Google GECX experience to support delivery teams in designing and implementing modern GECX solutions for clients. You will work directly with clients, assist senior architects, and contribute to end-to-end project execution.

Develop and implement Google GECX that aligns with architecture and business goals, staying current on industry trends, and identifying opportunities to grow the value proposition of our GECX solutions.

Qualifications

Minimum 3 years of technology transformation with focus on Conversational AI or CCaaS.
Experience with contact center technologies and AI agent building.
Understanding of aligning tech with benchmarks and metrics.
Bachelor-level education or equivalent work experience.

Responsibilities

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions.
Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
Works with software and technology partners to design & deliver Service-focused solutions.
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.