CX & Cybersecurity Strategy Director

Defense Information Systems Agency

Chambersburg (Franklin County)

Remote

USD 110,000 - 150,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Defense Information Systems Agency is recruiting for a Chief of Customer Experience (CX) Office within the Cyber Excepted Service. This Senior leadership role directs a multi-disciplinary, customer-centric IT organization, aligning with the mission of US Cyber Command.

Responsibilities include setting strategic CX direction, mentoring supervisors, and delivering ROI-focused business cases. The role demands data-driven insights and coordination with external stakeholders to resolve operational

Qualifications

Attention to detail in reviewing IT-related work and data to ensure accuracy and consistency with standards.
Customer service experience in maintaining relationships and tailoring IT products/services to meet needs.
Oral communication skills to brief mid-level management and IT staff on status of systems and projects.

Responsibilities

Serve as Chief of Customer Experience (CX) Office.
Establish strategic direction for the CX office aligned with the vision.
Direct, mentor, and evaluate subordinate supervisors for cross-functional execution.
Develop, defend, and report business cases to demonstrate value and ROI.
Leverage data analytics to provide insights and build executive cases for senior leadership.
Coordinate with external stakeholders to integrate initiatives and resolve conflicts.