Cyber CX Leader: IT Security & Strategy

Defense Information Systems Agency; Mechanicsburg (Cumberland County); Hybrid; USD 120,000 - 155,000; Full time

Job summary

Defense Information Systems Agency (DISA) seeks a Chief of Customer Experience Office to lead strategic direction and align CX initiatives with the agency's vision. The role involves mentoring supervisors, building a compelling ROI narrative, and delivering cross-functional results using data analytics for senior leadership.

The successful candidate coordinates with external stakeholders, drives customer-centric IT solutions, and champions measurable improvements in customer satisfaction across

Qualifications

• Attention to detail in reviewing IT-related work and data for standards.
• Customer service experience building relationships and tailoring IT solutions.
• Oral communication to brief mid-level management and IT staff clearly.
• Problem solving to address complex IT issues with diverse sources.

Responsibilities

• Serve as the Chief of Customer Experience Office.
• Establish strategic direction for the CX Office aligned with the vision.
• Direct, mentor, and evaluate subordinate supervisors across functions.
• Develop, defend, and report a business case to demonstrate ROI.
• Use data analytics to provide insights and executive briefings.
• Coordinate with external stakeholders to integrate initiatives and resolve conflicts.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency (DISA) seeks a Chief of Customer Experience Office to lead strategic direction and align CX initiatives with the agency's vision. The role involves mentoring supervisors, building a compelling ROI narrative, and delivering cross-functional results using data analytics for senior leadership.

The successful candidate coordinates with external stakeholders, drives customer-centric IT solutions, and champions measurable improvements in customer satisfaction across