Cybersecurity CX Leader — Data-Driven IT Strategy

Defense Information Systems Agency; Oklahoma City (OK); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Defense Information Systems Agency seeks a Chief of Customer Experience (CX) Office leader in the Cyber Excepted Service. The role directs the CX Office, develops the strategic plan, and mentors supervisors to ensure cross-functional execution.

It requires building business cases, leveraging analytics, and coordinating with external stakeholders to drive mission success. As a national security position, the incumbent will operate under strict security clearances and DoD policies, with telework

Qualifications

• Attention to detail in IT/data review and cross-checking outputs against standards.
• Customer service experience including maintaining relationships and identifying IT products/services to meet customer needs.
• Experience briefing mid-level management and IT staff on status of systems or projects.
• Ability to identify IT issues and propose multiple solutions.

Responsibilities

• Serve as Chief of Customer Experience Office and set strategic direction.
• Mentor and evaluate subordinate supervisors for cross-functional execution.
• Develop and defend business cases to demonstrate ROI and value.
• Use data analytics to provide insights and executive-level briefs.
• Coordinate with external stakeholders to align initiatives and resolve conflicts.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Qualifying Experience

Job description

Defense Information Systems Agency seeks a Chief of Customer Experience (CX) Office leader in the Cyber Excepted Service. The role directs the CX Office, develops the strategic plan, and mentors supervisors to ensure cross-functional execution.

It requires building business cases, leveraging analytics, and coordinating with external stakeholders to drive mission success. As a national security position, the incumbent will operate under strict security clearances and DoD policies, with telework