Federal CX Director - DISA/Army Growth & AI Strategy

020 Cisco Systems, Inc.; Herndon (VA); On-site; USD 198,000 - 251,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

RSU grants

Job summary

Cisco Systems, Inc. is seeking an executive to lead and grow a $275 million annual Customer Experience business for the DISA/Army segment within the DoW, driving delivery excellence and strong renewal rates.

You will implement an AI-first strategy across operations and align with US Federal Sales leadership to enable world-class service delivery and adoption. The role requires extensive DoD/public sector experience and strategic leadership.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, Engineering, or a related discipline (or equivalent practical experience).
• 15+ years of professional experience in software, professional services, or technology industry sectors.
• 5+ years of general management experience with direct financial responsibility for a services and/or product P&L.
• 5+ years of experience working for or in support of US Public Sector / Department of Defense (DoD/DoW) or Federal agencies (DISA/Army).
• Technical knowledge of enterprise networking, security, collaboration, or observability architectures.

Responsibilities

• Lead and grow a $275 million annual Customer Experience business for the DISA/Army segment within the Department of War (DoW).
• Manage an integrated services and customer success P&L while coordinating Cisco and partner resources to drive delivery excellence and renewal rates.
• Implement an AI-first strategy across all team operations to create speed, efficiency, and new value from technology investments.
• Align with US Federal Sales leadership to create world-class service delivery capabilities and adoption motions.

Skills

Executive leadership

Public sector / DoD knowledge

Strategic planning

Enterprise networking knowledge

Education

Bachelor's degree in Business Administration / CS / IS / Engineering

MBA or advanced technical degree

Job description

Cisco Systems, Inc. is seeking an executive to lead and grow a $275 million annual Customer Experience business for the DISA/Army segment within the DoW, driving delivery excellence and strong renewal rates.

You will implement an AI-first strategy across operations and align with US Federal Sales leadership to enable world-class service delivery and adoption. The role requires extensive DoD/public sector experience and strategic leadership.