Chief of Cybersecurity & Customer Experience

Defense Information Systems Agency; San Antonio (TX); On-site; USD 125,000 - 160,000; Full time

Job summary

Defense Information Systems Agency (DISA) is seeking a Chief of Customer Experience to lead a multi‑discipline, customer‑focused office within the Cyber Excepted Service. The role drives strategic direction, cross‑functional execution, and executive reporting on ROI and customer outcomes.

Located in the DISA Cust Exp Portfolio Office, the position requires security clearances, DoD guidelines, and strong leadership of diverse teams. Telework may be considered based on mission needs.

Qualifications

• Attention to Detail in IT/data work and ensuring accuracy and standards.
• Customer Service experience in maintaining relationships and identifying IT products/services for customer needs.
• Oral Communication: briefing management and IT staff, conveying technical information clearly.

Responsibilities

• Serve as Chief of Customer Experience (CX) Office.
• Establish strategic direction and align with overarching vision.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency (DISA) is seeking a Chief of Customer Experience to lead a multi‑discipline, customer‑focused office within the Cyber Excepted Service. The role drives strategic direction, cross‑functional execution, and executive reporting on ROI and customer outcomes.

Located in the DISA Cust Exp Portfolio Office, the position requires security clearances, DoD guidelines, and strong leadership of diverse teams. Telework may be considered based on mission needs.