CX Director, US Federal DoD, AI-Driven Experience

Cisco Systems, Inc.; Herndon (VA); On-site; USD 198,000 - 325,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Restricted stock units

Job summary

Cisco Systems, Inc. is seeking a senior leader to drive the Customer Experience business for the DISA/Army segment within the Department of War.

You will manage a multi-million dollar P&L, coordinate Cisco and partner resources, and push an AI-first approach to enhance delivery and value for US Federal customers. The role requires extensive public sector experience, leadership across matrixed teams, and deep expertise in networking/security domains.

Qualifications

• Bachelor’s degree required;15+ years in software, professional services or tech sectors.
• 5+ years general management with services/product P&L responsibility.
• 5+ years in support of US Public Sector/DoD/DoW or Federal agencies.
• Technical knowledge of enterprise networking, security, collaboration, or observability architectures.
• MBA or advanced technical degree preferred; experience leading large cross-functional teams.

Responsibilities

• Lead and grow a $275 million annual CX business for the DISA/Army segment within DoW.
• Manage integrated services and customer success P&L with Cisco and partner resources.
• Implement an AI-first strategy to speed, efficiency, and new value from technology.

Skills

Leadership

P&L ownership

Public sector experience

Networking knowledge

Education

Bachelor's degree in Business Administration, Computer Science, Information Systems, Engineering, or related discipline

MBA or technical field

Job description

Cisco Systems, Inc. is seeking a senior leader to drive the Customer Experience business for the DISA/Army segment within the Department of War.

You will manage a multi-million dollar P&L, coordinate Cisco and partner resources, and push an AI-first approach to enhance delivery and value for US Federal customers. The role requires extensive public sector experience, leadership across matrixed teams, and deep expertise in networking/security domains.