IT Cybersecurity & CX Leader (Telework Eligible)

Defense Information Systems Agency

Montgomery (AL)

Hybrid

USD 120,000 - 170,000

Full time

7 days ago

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Job summary

Defense Information Systems Agency in the United States seeks a senior executive to lead the Chief of Customer Experience Office within the Cyber Excepted Service. The role provides strategic oversight of customer experience initiatives, cross‑functional leadership, and executive‑level briefings to sustain mission success.

Located in the DISA CUST EXP PORTFOLIO OFFICE (HC4), the position emphasizes data‑driven decision making, ROI demonstrations, and collaboration with stakeholders to resolve

Qualifications

Attention to Detail: experience reviewing IT-related work to ensure accuracy and consistency.
Customer Service: maintain relationships and assess IT needs to tailor products/services.
Oral Communication: brief mid-level management and IT staff on status and technical information.
Problem Solving: identify alternatives to address complex IT-related issues using multiple sources.

Responsibilities

Chief of Customer Experience Office; sets strategic direction for CX initiatives.
Directs, mentors, and evaluates subordinate supervisors for cross-functional execution.
Develops, defends, and reports business cases to demonstrate value and ROI.
Leverages data analytics to provide insights and executive-level briefings for leadership.
Coordinates with external stakeholders to align initiatives and resolve conflicts.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Located in the DISA CUST EXP PORTFOLIO OFFICE (HC4), the position emphasizes data‑driven decision making, ROI demonstrations, and collaboration with stakeholders to resolve

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