Customs Brokerage Specialist (Remote/Hybrid)

FedEx; Romulus (MI); Hybrid; USD 64,747,000 - 71,635,000; Full time

Job summary

FedEx Logistics in Romulus, MI is hiring a Customer Service Specialist to ensure timely release and movement of freight, handling documentation with U.S. Customs and clients, and resolving issues with banks and brokers.

Qualified candidates have a HS diploma or GED, 6 months of brokerage/transport or customer service experience, and proficiency in MS Office and Outlook. Strong communication, organization, and problem-solving skills are essential.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment required.
• Excellent communication skills, verbal and written.
• Detail oriented.

Responsibilities

• Provide exceptional customer service and resolve inquiries to ensure timely release or movement of freight.
• Prepare, analyze, and/or submit documentation to customs, agents, and clients to comply with laws and regulations.
• Resolve banking and letter of credit issues and advise customers on payment terms.
• Maintain relationships with brokers and service providers to exceed customer requirements.
• Coordinate post-entry activities and maintain entry verification processes.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

FedEx Logistics in Romulus, MI is hiring a Customer Service Specialist to ensure timely release and movement of freight, handling documentation with U.S. Customs and clients, and resolving issues with banks and brokers.

Qualified candidates have a HS diploma or GED, 6 months of brokerage/transport or customer service experience, and proficiency in MS Office and Outlook. Strong communication, organization, and problem-solving skills are essential.