Customs Brokerage Coordinator - S2

FedEx Logistics; Romulus (MI); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Training Provided

Job summary

FedEx Logistics in Romulus, MI is seeking a customer service–oriented freight coordinator to support outbound and inbound movements and ensure timely release of shipments. You will prepare documentation for customs, communicate with brokers, and resolve issues to keep freight moving smoothly.

Ideal candidates have a HS diploma and at least 6 months of brokerage/transportation or customer service experience, with familiarity in HTS classifications and U.S. customs requirements.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• Knowledge of HTS classification and Harmonized Tariff Schedule.
• Knowledge of U.S. Customs regulations and other federal requirements.
• Paid training provided.
• Preferred qualifications include MS Office (Word, Excel) and MS Teams experience.

Responsibilities

• Provide high-quality customer service and resolve issues to ensure timely freight release or movement.
• Prepare and submit documentation to U.S. Customs, agents, and clients in compliance with laws and regulations.
• Maintain relationships with brokers and service providers to exceed customer expectations.
• Identify and resolve problems delaying shipments; perform routine post-entry activities.
• Interact with customers and internal teams; generate operational trend reports and communicate exceptions.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Independent work

Education

High School diploma or GED

Tools

MS Office

Outlook

Job description

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e-mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Develop and maintain a strong relationship with customer's front-line personnel. Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned. HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: Experience working with MS Office products, Word, Excel, MS Teams, etc. Experience preforming cause analysis, creating trend reports, and writing business correspondence. Knowledge of Customs regulations and classifications a plus. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy. High speed Internet is required to work from home. Pay Transparency Pay: $22.83 Additional Details: Shift: 3pm to 11pm - Monday – Friday. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. Must be within 50 miles of location to be considered. For details on our comprehensive benefits, click here. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.