Global Customs Brokerage & Compliance Specialist

FedEx; Auburn (WA); Hybrid; USD 61,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision and dental

Tuition reimbursement

Retirement plan

Job summary

FedEx Logistics in the United States is seeking a customer service-focused professional to support freight movements and customs documentation. You will prepare and analyze paperwork for U.S. Customs, coordinate with brokers and service providers, and resolve billing and payment issues.

A strong emphasis on communication and problem-solving is required. The role involves data entry, entry verification, and routine post-entry activities, with a hybrid work arrangement and compensation within the

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Excellent communication skills, verbal and written.
• Organizational skills. Inter-personal skills. Problem solving skills.

Responsibilities

• Provide impeccable customer service
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with laws and regulations
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer requirements
• Resolve banking and letter of credit problems
• Advise customers on payment terms and obtain payment on delinquent accounts
• Resolve billing issues and coordinate post-entry activity for customers
• Perform entry reconciliation and data input corrections
• Develop a strong relationship with customer's front-line personnel
• Coordinate post-entry activities on the customer's behalf
• Access clients' external systems as necessary
• Produce operational trend reports and alert partners to exceptions

Skills

Customer service

Documentation

Communication skills

Problem solving

Time management

Attention to detail

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics in the United States is seeking a customer service-focused professional to support freight movements and customs documentation. You will prepare and analyze paperwork for U.S. Customs, coordinate with brokers and service providers, and resolve billing and payment issues.

A strong emphasis on communication and problem-solving is required. The role involves data entry, entry verification, and routine post-entry activities, with a hybrid work arrangement and compensation within the