Director of Customer Success — Utilities & Digital Twin

Neara; Denver (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

Neara is seeking a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4–5 Customer Value Architects and Forward Deployed Engineers, guiding multi-year software deployments and ensuring long-term value realization.

You will act as a trusted advisor to utility executives, embedding Neara's digital twin solutions into daily workflows, and collaborating with sales, product, and engineering to drive adoption and

Qualifications

• Proven experience leading multi-year, large-scale enterprise software deployments.
• Background in Engineering, Computer Science, or quantitative field.
• Experience with complex digital transformation initiatives.
• Excellent communication and stakeholder management with executives.

Responsibilities

• Own end-to-end program delivery across a portfolio of enterprise electric utility customers.
• Lead and develop a high-performing team of 4–5 direct reports.
• Define ROI frameworks and map new digital twin workflows to client processes.
• Oversee complex technical workstreams including data integration and scripting.
• Collaborate with Sales, Product and Engineering to inform roadmap and mitigate risks.
• Establish governance frameworks and maintain executive-facing communication cadences.

Skills

Leadership

Enterprise software

Program management

Python

SQL

Education

Engineering / Computer Science degree

Job description

Neara is seeking a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4–5 Customer Value Architects and Forward Deployed Engineers, guiding multi-year software deployments and ensuring long-term value realization.

You will act as a trusted advisor to utility executives, embedding Neara's digital twin solutions into daily workflows, and collaborating with sales, product, and engineering to drive adoption and