Customer Teller — Help Clients Achieve Financial Goals

Citizens; Amesbury (MA); On-site; USD 29,000 - 37,000; Full time

Job summary

Citizens Bank is seeking a Teller in Amesbury, MA. You will greet customers in the lobby, demonstrate mobile app and ATM usage, and guide them through simple transactions while offering personalized financial solutions.

You’ll educate customers about Citizens products and connect them to bankers for next steps. The role emphasizes strong listening, routine cash handling, and the ability to multitask in a branch setting, with hours including weekends and evenings.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to identify customer needs and develop relationships.
• Problem solving and providing solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology.
• Ability to work branch hours, including weekends and evenings.
• Video interview assessment after applying within 7 days.

Responsibilities

• Greet customers in lobby and demonstrate app or ATM usage.
• Assist customers with transactions and help achieve financial goals.
• Educate customers on Citizens products and benefits; connect to Bankers as needed.
• Follow all financial policies and cash handling procedures.
• Provide personalized advice and solutions; respond to questions and concerns.

Skills

Customer service

Cash handling

Digital payments

Communication skills

Problem solving

Active listening

Questioning to identify needs

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller in Amesbury, MA. You will greet customers in the lobby, demonstrate mobile app and ATM usage, and guide them through simple transactions while offering personalized financial solutions.

You’ll educate customers about Citizens products and connect them to bankers for next steps. The role emphasizes strong listening, routine cash handling, and the ability to multitask in a branch setting, with hours including weekends and evenings.