Personal Banking Teller - Help Customers Achieve Goals

Citizens Careers; Merrimack (NH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Volunteer Time Off

Matching Donations

401K with match

Health, dental and vision coverage

Job summary

Citizens Teller role in Merrimack, NH offers an entry-level opportunity to assist customers with everyday banking needs. You will greet customers, demonstrate how to use the mobile app and ATMs, and help them complete transactions while providing personalized guidance to reach their financial goals.

The position emphasizes strong listening and communication skills, problem solving, and the ability to work flexible hours, including weekends.

Qualifications

• High School degree or GED.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Greet customers in the lobby and guide them to the right Banker.
• Demonstrate and explain how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice to help customers achieve financial goals and connect them to Bankers when needed.
• Follow all cash handling policies and legal/regulatory requirements.

Skills

Customer service

Cash handling

Communication

Digital literacy

Questioning skills

Problem solving

Time management

Weekend hours

Education

High School Diploma or GED

Tools

POS software

Mobile app usage

Job description

Citizens Teller role in Merrimack, NH offers an entry-level opportunity to assist customers with everyday banking needs. You will greet customers, demonstrate how to use the mobile app and ATMs, and help them complete transactions while providing personalized guidance to reach their financial goals.

The position emphasizes strong listening and communication skills, problem solving, and the ability to work flexible hours, including weekends.