Customer Support Associate — Onsite Job Fair (Anderson, SC)

TTI Group; Anderson (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Customer Support Associates in the Customer Experience Department. The 1st shift runs Monday–Friday, 9:00 am – 6:00 pm, with starting pay at $16.00/hr. Weekend work and inbound call experience are required.

Interviews will be conducted onsite during the event. Location: 100 Innovation Way, Anderson, SC 29621. Benefits include tuition assistance, 401(k), medical/dental/vision, vacation, and holidays.

Qualifications

• Minimum one year in-bound call experience in customer service.
• Strong written and verbal communication skills.
• Proficient with Microsoft Word and Excel; Access would be a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty and non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Inbound call handling

Strong written and verbal skills

Excellent phone skills

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Customer Support Associates in the Customer Experience Department. The 1st shift runs Monday–Friday, 9:00 am – 6:00 pm, with starting pay at $16.00/hr. Weekend work and inbound call experience are required.

Interviews will be conducted onsite during the event. Location: 100 Innovation Way, Anderson, SC 29621. Benefits include tuition assistance, 401(k), medical/dental/vision, vacation, and holidays.