Customer Support Pro – Onsite Job Fair in Anderson, SC

Techtronic Industries

Anderson (SC)

On-site

USD 18,000 - 26,000

Full time

4 days ago

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Job summary

Techtronic Industries is seeking a Customer Support Associate for its Anderson, SC office. The onsite job fair is scheduled for Thursday, November 12th from 10am–2pm at 100 Innovation Way, Anderson, SC 29621.

The role is 1st shift, Monday–Friday, 9:00 am–6:00 pm, with starting pay of $16.00/hr and a comprehensive benefits package including tuition assistance and 401(k). Responsibilities include answering consumer and distributor calls, verifying warranty coverage, guiding customers on warranty

Qualifications

High School Education or equivalent.
Minimum one year in-house customer service, call center, or closely related field with in-bound call experience.
Strong written and verbal skills.
Ability to communicate well with callers with a clear voice.
Ability to handle irate callers and high-stress situations.
Excellent phone skills.
Able to satisfy consumers with minimal management intervention.
Proficient with Microsoft Word and Excel; Access would be a plus.
Weekend work required.

Responsibilities

Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for all callers.
Provide helpful direction to callers dealing with warranty and non-warranty service.
Resolve issues for ASC or consumers while enforcing policy flexibly.
Provide callers with locations to purchase parts and receive repair service.
Work with internal customers on warranty claims, stock issues, lost or damaged freight.
Enter orders, provide pricing and stock availability, and status of orders to all customers.
Other duties as assigned.