Customer Service Specialist II: Training & Support

McLane Co.; Cordele (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

McLane Co. in Cordele, GA is seeking a Customer Service II to monitor customer reporting, respond to inquiries, and maintain accurate files. You will handle requests for information and issue resolution, communicating with decision makers in customer organizations as needed.

The role requires quick learning, strong written and verbal communication, and proficiency in Microsoft Office; you will train customers on business applications and ensure timely action to meet customer needs.

Qualifications

• High School Diploma or GED required.
• Two or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization

Ability to learn quickly

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Co. in Cordele, GA is seeking a Customer Service II to monitor customer reporting, respond to inquiries, and maintain accurate files. You will handle requests for information and issue resolution, communicating with decision makers in customer organizations as needed.

The role requires quick learning, strong written and verbal communication, and proficiency in Microsoft Office; you will train customers on business applications and ensure timely action to meet customer needs.