Customer Support Technician

Curve Dental, LLC; Provo (UT); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Full benefits

Job summary

Flex Dental in Provo, Utah is seeking a Product Specialist to support dental office applications (Tier 1). The role involves Omni-Channel support via chat, email, talk, and remote sessions, with strong cross-department collaboration and a focus on fast, accurate issue resolution.

The position requires multitasking, critical thinking, and self-managed workload in a busy, fast-paced environment. In-office work with full benefits is offered.

Qualifications

• Ability to multi-task efficiently across chat, email, talk, and remote sessions.
• Strong problem-solving and troubleshooting skills.
• Excellent collaboration with support, trainers, and billing teams.

Responsibilities

• Provide Omni-Channel support (Chat, Phone, Email).
• Collaborate with internal teams and external client IT services to resolve issues.
• Engage with clients as a product specialist for questions and updates.
• Connect to clients via remote software and document interactions.

Skills

Multitasking

Communication

Troubleshooting

Time management

Collaboration

Remote support

Fast-paced adaptability

Job description

About Flex Dental

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

About Flex Dental

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

Learn more at: https://flex.dental

This position is an in-office role in Provo, Utah.

Job Overview

• Product specialist for our applications for dental offices. (Tier 1)
• Providing support via chat, email, talk, remote session(s) (multi tasking required)

Day To Day Operations

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Self Manage Workload (Prioritization, Time Management)
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support